The population and the economy can use digital methods to conduct their business with the authorities

To enable the population and businesses to conduct their business with the authorities electronically and efficiently regardless of their location, the electronic services provided by authorities will be provided in such a way that they can be used centrally, without barriers, without any specific knowledge of official competencies and without specialised technical knowledge. The business processes of the administration are being matched consistently to customers' needs, simplified, standardised and optimised in terms of their efficiency. ICT support is being further developed in order to optimise the digital transformation of the administration. To this end the electronic offerings for businesses are being enhanced, in particular via Individuals and businesses provide the administration with the same information only once (implementation of the “once only” principle). The administration uses the information across different organisations, giving due consideration to data protection and the decentralised federal structures.