The population and the economy can use digital methods to conduct their business with the authorities
To enable the population and businesses to conduct their business with the authorities electronically and efficiently regardless of their location, the electronic services provided by authorities will be provided in such a way that they can be used centrally, without barriers, without any specific knowledge of official competencies and without specialised technical knowledge. The business processes of the administration are being matched consistently to customers' needs, simplified, standardised and optimised in terms of their efficiency. ICT support is being further developed in order to optimise the digital transformation of the administration. To this end the electronic offerings for businesses are being enhanced, in particular via EasyGov.swiss. Individuals and businesses provide the administration with the same information only once (implementation of the “once only” principle). The administration uses the information across different organisations, giving due consideration to data protection and the decentralised federal structures.
Strategy
Key documents
- E-government strategy Switzerland 2020-2023 of 1 January 2020
- ICT strategy of the Confederation 2020-2023 of 3 April 2020
- Federal Council report on disability policy of 9 May 2018
- e-government Switzerland implementation plan 2020-2023 of 14 October 2019
- Public law agreement of 1 January 2020 on e-Government co-operation in Switzerland 2020
- Tallinn e-Government Declaration of 6 October 2017
- Confederation message of 20 February 2019 on promoting Switzerland as a location 2020-2023
- Multiple use of data: Swiss statistics system and the data management system of the Confederation